Terms of Service

Last updated: 9 September 2026

Introduction

These Terms of Service govern the use of www.sbmleadership.com and purchases made through the website.

By using this website or placing an order, you agree to these Terms of Service. If you do not agree with these terms, you should not use the website.

Website Use

You agree not to:

misuse the website
interfere with website functionality or security
attempt unauthorised access to systems or data
use the website for unlawful purposes
copy or redistribute content without permission

Orders and Payments

When you place an order through our website, you are making an offer to purchase the products in your order.

All orders are subject to availability and payment authorisation. An order is accepted when we send you confirmation that your order has been accepted or dispatched.

Payments are processed securely through our payment service providers, including Stripe. Available payment methods will be displayed during checkout.

We reserve the right to refuse or cancel an order where reasonably necessary, including where a product is unavailable, payment cannot be authorised, or we reasonably suspect fraud, unauthorised activity or an obvious pricing error.

If payment has already been taken for an order that we cannot accept, we will refund the amount paid.

Prices and Delivery

Product prices and applicable delivery charges are displayed on the website and during checkout before you place your order.

Delivery options, estimated delivery times and charges may vary depending on the destination and will be displayed or otherwise communicated before the order is completed.

Where applicable, international orders may be subject to customs procedures, import taxes, duties or other charges imposed by the destination country.

We will fulfil orders within the time agreed with you or, where no specific time has been agreed, within the period required by applicable consumer law.

Product Information

We take reasonable care to ensure that product descriptions, images and other information on our website are accurate.

Colours and appearance may vary slightly depending on screen and device settings, and minor variations may occur in physical products.

We may correct errors, inaccuracies or omissions on the website. If an error materially affects an order you have already placed, we will contact you where appropriate.

Cancellations, Returns and Refunds

Your rights to cancel an order, return products and receive a refund are explained in our Return Policy, which forms part of these Terms of Service.

Nothing in our Return Policy or these Terms limits any cancellation, return, refund or other rights that you have under applicable consumer law.

Intellectual Property Rights

All website content and training materials, including but not limited to:

documents
printed resources
frameworks
graphics
logos
branding
product descriptions
educational content

are owned by or licensed to Dragan Consultancy Limited and are protected by applicable intellectual property laws.

No such content may be copied, distributed, reproduced, resold, licensed or commercially exploited without prior written permission, except where permitted by law.

The unauthorised resale, reproduction or distribution of SBM Leadership materials is prohibited.

Limitation of Liability

Nothing in these Terms excludes or limits liability where it would be unlawful to do so, including liability for death or personal injury caused by negligence, fraud or fraudulent misrepresentation, or liability relating to consumer rights that cannot legally be excluded.

To the extent permitted by law, we are not responsible for losses that were not reasonably foreseeable when the contract was formed or for business losses suffered by a consumer.

We are not responsible for delays or failures caused by events outside our reasonable control. Where such an event affects your order, we will take reasonable steps to minimise its effect and will comply with any rights you have under applicable consumer law.

Consumer Rights

Nothing in these Terms of Service affects or limits statutory consumer rights available to you under applicable law.

Privacy and Cookies

Our collection and use of personal information is explained in our Privacy Policy.

Our use of cookies and similar technologies is explained in our Cookie Policy.

Changes to These Terms

We may update these Terms of Service from time to time. Any updated Terms will be published on this website with a revised “Last updated” date.

Changes will not retrospectively alter the terms applicable to an order that we have already accepted, unless required by law or agreed with you.

Governing Law

These Terms of Service are governed by the laws of England and Wales.

If you are a consumer outside England and Wales, you may also benefit from mandatory consumer protections available under the laws of the country in which you live. Nothing in these Terms is intended to deprive you of rights that cannot lawfully be excluded.