Return Policy
Last updated: 9 September 2026
Cancellations and Returns
Where applicable under consumer law, you have the right to cancel an online purchase within 14 days of receiving your order without giving a reason.
To exercise this right, you must notify us at hello@sbmleadership.com within the applicable cancellation period.
After notifying us of your cancellation, you must return the goods within 14 days.
You are responsible for taking reasonable care of products while they are in your possession. Where permitted by law, we may reduce a refund to reflect any reduction in value resulting from handling beyond what is necessary to establish the nature and characteristics of the product.
Exceptions
Statutory cancellation rights may not apply to certain products where an exception under applicable consumer law applies, including goods made to your specifications or clearly personalised.
This does not affect your statutory rights in relation to faulty, damaged or incorrectly supplied goods.
Return Shipping
Unless otherwise required by applicable law, customers are responsible for the direct cost of returning goods when exercising a cancellation right.
We recommend using a tracked shipping service. You are responsible for ensuring that returned goods reach us.
If goods are faulty, damaged on arrival or incorrectly supplied, please contact us at hello@sbmleadership.com so that we can arrange an appropriate resolution in accordance with your statutory rights.
Refunds
Where you validly exercise a statutory right to cancel, we will refund the amount due to you in accordance with applicable consumer law.
Where required by applicable consumer law, this will include the cost of our least expensive standard delivery option. Any additional cost resulting from your choice of a more expensive delivery method will not be refunded unless required by law.
Refunds will be made using the original payment method, unless otherwise agreed.
We may withhold the refund until we have received the returned goods or you provide evidence that you have returned them, where permitted by law.
Refunds will be made within the time required by applicable consumer law.
Exchanges
We do not offer direct exchanges.
If you wish to purchase a different product, you may place a new order separately.
Faulty, Damaged or Incorrect Items
If an item arrives faulty, damaged or incorrect, please contact hello@sbmleadership.com as soon as reasonably possible and provide:
your order number
a description of the issue
photographs of the item where reasonably necessary to assess the issue
We will review the matter and provide the appropriate remedy in accordance with applicable consumer law.
Nothing in this Return Policy limits or excludes your statutory consumer rights.
Return Address
Please contact hello@sbmleadership.com before returning an item to obtain the appropriate return address and return instructions. Do not send returns without contacting us first.