Privacy Policy
Last updated: 9 September 2026
Introduction
Soul, Body & Mind Leadership (“SBM Leadership”, “we”, “us” or “our”) respects your privacy and is committed to protecting your personal information.
This Privacy Policy explains how we collect, use, process, share and protect personal information when you visit www.sbmleadership.com, purchase our products, contact us or otherwise interact with us.
Data Controller
Soul, Body & Mind Leadership is a trading name of Dragan Consultancy Limited, which is the data controller responsible for your personal information.
Dragan Consultancy Limited
45 Cheapside
Spennymoor
County Durham
DL16 6QF
United Kingdom
Company number: 10668582
Email: hello@sbmleadership.com
Throughout this Privacy Policy, we refer to the business as “SBM Leadership”, “we”, “us” or “our”.
Information We Collect
Depending on how you interact with us, we may collect and process the following information:
name
billing and shipping address
email address
telephone number
payment and transaction information
order and purchase history
communications with us
IP address
browser and device information
website usage and interaction data
cookie and similar technology information
marketing and advertising interaction data
Payment card information is processed securely by our payment service providers, including Stripe, and is not stored directly by SBM Leadership.
How We Use Information
We use personal information to:
process, fulfil and deliver orders
process payments and refunds
provide customer support
communicate with you regarding purchases
manage returns, enquiries and complaints
operate and improve our website and customer experience
understand how visitors use our website
measure website and advertising performance
prevent fraud, misuse and security incidents
maintain appropriate business and financial records
comply with legal, regulatory and tax obligations
Legal Basis for Processing
Depending on the purpose, we process personal information on one or more of the following legal bases:
Performance of a contract: where processing is necessary to process an order, take payment, arrange delivery, manage a return or otherwise fulfil our agreement with you.
Legal obligations: where we are required to process or retain information to comply with legal, accounting, tax or regulatory requirements.
Legitimate interests: where processing is necessary for the reasonable operation and protection of our business, including providing customer service, preventing fraud, maintaining website and business security, improving our services and understanding business performance, provided that these interests are not overridden by your rights and interests.
Consent: where your consent is required, including for certain cookies, analytics and advertising technologies. Where we rely on consent, you may withdraw it at any time.
Cookies and Tracking Technologies
We use cookies and similar technologies to operate our website and, with your consent where required, to understand how visitors use our website and to measure and improve our marketing. These may include Google Analytics, Meta Pixel and LinkedIn Insight Tag.
For more information about the cookies and tracking technologies we use and how you can manage your preferences, please see our Cookie Policy.
Third-Party Services and Sharing of Information
We may share personal information where necessary with trusted third parties that help us operate our business, including:
website and e-commerce providers such as Squarespace
payment providers such as Stripe
delivery and logistics providers
analytics providers such as Google
advertising and social media platforms such as Meta and LinkedIn
professional advisers, accountants and tax advisers
regulatory, tax or law-enforcement authorities where required by law
We share personal information only where necessary to operate our business, fulfil our obligations to you, comply with the law or where you have provided consent when required.
International Transfers
Some of our service providers may process personal information in countries outside the United Kingdom or the European Economic Area.
Where personal information is transferred internationally, we take appropriate steps to ensure that it is protected in accordance with applicable data protection law. Depending on the destination and service provider, these safeguards may include applicable adequacy regulations or decisions, approved contractual safeguards or other legally recognised transfer mechanisms.
You may contact us at hello@sbmleadership.com if you would like further information about the safeguards relevant to your personal information.
Data Retention
We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, including to meet applicable legal, accounting, tax and regulatory requirements.
Order, transaction and associated business records may be retained for the period required by applicable tax and accounting laws.
Customer service communications are retained for as long as reasonably necessary to deal with the enquiry, resolve disputes and maintain appropriate business records.
Analytics and marketing information is retained in accordance with our settings and the applicable service provider's retention controls.
When personal information is no longer required, we delete or anonymise it where appropriate.
Your Rights
Depending on your location and applicable law, you may have the right to:
access your personal information
correct inaccurate or incomplete information
request deletion of your personal information in certain circumstances
restrict the processing of your personal information
object to certain processing
request data portability where applicable
withdraw consent at any time where processing is based on consent
Where we process your personal information on the basis of legitimate interests, you also have the right to object to that processing in circumstances provided by applicable data protection law.
To exercise any of these rights, please contact us at hello@sbmleadership.com.
We may need to verify your identity before responding to certain requests.
Information Required to Complete an Order
Certain personal information, including your name, billing and delivery details and payment information, is necessary for us to process and fulfil your order.
If you do not provide information that is required to complete a purchase, we may not be able to process or deliver your order.
Automated Decision-Making
SBM Leadership does not currently make decisions about customers based solely on automated processing that produce legal or similarly significant effects.
Our service providers may use automated systems for purposes such as fraud prevention and payment security.
Complaints
If you have concerns about how we handle your personal information, please contact us at hello@sbmleadership.com so that we can try to resolve the issue.
You also have the right to lodge a complaint with the relevant data protection supervisory authority.
For UK data protection matters, you may contact the Information Commissioner's Office (ICO).
If you are located in the European Economic Area, you may also have the right to lodge a complaint with the relevant data protection supervisory authority in the country where you live or work, or where you believe an infringement of data protection law has occurred.
Security
We implement reasonable technical and organisational measures designed to protect personal information against unauthorised access, loss, misuse, alteration or disclosure.
However, no method of transmission over the internet or electronic storage can be guaranteed to be completely secure.
Changes to This Policy
We may update this Privacy Policy periodically to reflect changes to our business, services, technology or legal obligations.
Updated versions will be published on this page with a revised “Last updated” date.